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Investigating travel insurance claims
When you need to get the cold, hard facts about travel insurance claims including:
- Loss of valuables (e.g. laptops, cameras, and other items over $1,000 in value),
- Theft claims,
- Injury and accident claims,
- Hospitalisation claims, and much more
CA Investigations is able to:
- Locate witnesses,
- Obtain comprehensive statements, and
- Conduct necessary investigations,
- And find out precisely what happened, when it happened and where it happened, and who is liable.
Our highly skilled team of experienced investigators will uncover all the necessary facts — so you have a clear picture of events. We’ll even locate witnesses who can provide comprehensive statements on precisely what happened.
How a travel investigation is conducted
Our services start with an initial survey, which helps us clarify the direction our investigation will follow. Depending on the investigation, this could include surveillance and photographic identification of any vehicles, property, or people involved in the investigation.
We complete run sheets to report details of all activities witnessed and update the case file daily through out the investigation period. You will also be kept up to date on operational issues (including hours per job, kilometres travelled and other expenditure).
Once the investigation is complete, we will supply all the necessary evidence and reports in the most suitable format for submission to authorities.
From our files:
A travel insurance case study
Our team was hired to investigate a medical claim. The claimant asserted that she had required surgery and had been hospitalised while abroad, but our client suspected that she had, in fact, undergone cosmetic surgery procedures that were not covered by her travel insurance policy.
We conducted a thorough investigation and confirmed that the procedures fell outside of the scope of the policy.
Need a travel investigation done?
You can depend on the team from CA Investigations to diligently investigate on your behalf and provide clear, accurate, and comprehensive reports — delivered on time.
You'll gain access to the up-to-date progress on your case — available to you 24/7 from anywhere in the world, via your secure log in. Wherever possible your report will include high quality video and photographic evidence as well.
Reliability. Efficiency. Accuracy. Discretion. That's our promise to you. So, if you require a reliable investigation team to assist in getting to the truth of a travel claim, contact us using a method convenient to you — or simply call us on (07) 3869 0111.
